All returned products must be in clean, undamaged condition in the original packaging. Prior to all returns, you must call us at 763-370-2746 with details regarding the reason for your return to ensure a refund. We ‘ll generate a Return Authorization code to be written on the return package.
Ship the product in its original packaging to the address we supply. Verify the return address prior to shipping the product. All returns should be shipped First Class Mail only, with delivery confirmation so you can track your package and confirm that it’s been delivered. Customer is responsible for shipping costs and any upgraded shipping cost is not refunded as that service is not provided by our company.
Also, please enclose the name and email address of the purchaser so we can process the refund quickly and easily. Please note that you are responsible for the return until we receive it. Returns will not be accepted unless authorized by customer service first.
Returns will not be accepted after 30 days from the date of purchase. Any chip that has been modified cannot be returned. Placing an order means you have agreed to these terms prior to ordering.
Refused Shipments or Returned Used/Unused Merchandise
If a customer refuses delivery or chooses to return an order within 30 days of receipt for any reason you will be subject to shipping costs of their choice. If you feel you have ordered the wrong part or changed your mind about a purchase, please accept the shipment and contact us as shown above to return the product as stated above.
We strive to provide the most accurate results possible through Dyno and road testing or direct customer feedback. Our claims are majorly based on customer feedback from using our parts and years of experience in the industry. Individual results will vary from each vehicle and modifications done prior to our performance module. If your vehicle shows any sign of not running properly or at peak performance, our module will not fix those problems. All issues should be addressed prior to installing our products. Our products are not intended to be used on vehicles equipped with aftermarket turbo/superchargers. It will not perform on vehicles equipped with Nitrous Oxide.
The use of this aftermarket product is at your own risk. By using this product you agree to release us, Rocket Chip, its owners, employees, and affiliates from all liability and/or damages you incur by using this product, including, but not limited to: damage, traffic violations, warranty issues, and theft.
Copyright and Trademark
Any unauthorized use of materials, text, graphics, or printed materials from rocketchip.com without prior written consent is a violation of copyright, trademark, and/or other applicable laws and could result in criminal or civil penalties.