ROCKET CHIP

TERMS & CONDITIONS

TECH SUPPORT 763-370-2746 • FREE USA SAME-DAY SHIPPING • 30-DAY RETURN POLICY (NO RESTOCKING FEE)

Terms & Conditions

Our Terms and Conditions show our customers you’re valued and we appreciate your business and support. We’re committed to giving you the best possible option for your vehicle’s performance needs.

If any issue arises with your order please contact our customer support before returning or installing your parts. Our customer service phone support is open Monday–Friday 8 AM–10 PM CST and Saturday 8 AM–12 PM to ensure your problem is addressed as efficiently as possible. If we’re closed please fill out the form on our Contact Page and we will respond ASAP.

Delivery Time

Rocket Chip processes orders within 24 hours of original business day purchase date. Please allow up to 48 hours to process orders placed over holidays. Transit time is typically 3-5 business days in the USA, 5-7 business days in Canada, 7-10 business days worldwide.

Guarantee

Every accessory offered by rocketchip.com has a 30-day return period and lifetime warranty with no restocking fee. If you have any concerns please contact rocketchip.com within 30 days of purchase date. All products returned must be in new condition, clean, and in original packaging. After the 30-day period please contact customer service at 763.370.2746 for warranty information regarding manufacture coverage.

Payment Methods

Rocketchip.com accepts all major credit and debit cards such as Visa, MasterCard, Discover, and American Express. Rocketchip.com also accepts Paypal payments for you convenience. Our prices are shown in US dollars.

Warranty

All products offered by Rocketchip.com are covered by a lifetime limited manufacturer warranty. If your product fails due to manufacturer defect after a successful installation, we will replace your unit after reviewing installation procedure with customer and physically testing the unit once received back at our warehouse. If product is mailed back and tested to be in working order, the same part will be mailed back to the customer. If the product fails testing rocketchip.com will ship a new part to the customer. Customer is responsible for return shipping for warranty.

Rocketchip.com is responsible for our products’ warranties. Rocketchip.com is not responsible for your vehicles warranty provided through your dealer. Warranty is only for our product. Please contact your dealer before purchase if you have questions on your warranty. Warranty on our products are non-transferable.

Order Cancellation

To cancel an order, please contact us via phone immediately. An email requesting an order cancellation is not accepted as you must speak with a customer service representative to guarantee cancellation before shipment. Since our products are typically shipped within an hour, you must request a cancellation prior to shipment. We can not guarantee a cancellation of your order unless we receive the cancellation prior to shipping.

If your product has already shipped, please receive your order and request authorization as per the return policy in order to return your unit for a refund or exchange. Please do not refuse the shipment it will only delay a refund or exchange.

Return Policy

All returned products must be in clean, undamaged condition in the original packaging. Prior to all returns, you must call us at 763-370-2746 with details regarding the reason for your return to ensure a refund. We ‘ll generate a Return Authorization code to be written on the return package.

Ship the product in its original packaging to the address we supply. Verify the return address prior to shipping the product. All returns should be shipped First Class Mail only, with delivery confirmation so you can track your package and confirm that it’s been delivered. Customer is responsible for shipping costs and any upgraded shipping cost is not refunded as that service is not provided by our company.

Also, please enclose the name and email address of the purchaser so we can process the refund quickly and easily. Please note that you are responsible for the return until we receive it. Returns will not be accepted unless authorized by customer service first.

Returns will not be accepted after 30 days from the date of purchase. Any chip that has been modified cannot be returned. Placing an order means you have agreed to these terms prior to ordering.

Refused Shipments or Returned Used/Unused Merchandise

If a customer refuses delivery or chooses to return an order within 30 days of receipt for any reason you will be subject to shipping costs of their choice. If you feel you have ordered the wrong part or changed your mind about a purchase, please accept the shipment and contact us as shown above to return the product as stated above.

Disclaimer

We strive to provide the most accurate results possible through Dyno and road testing or direct customer feedback. Our claims are majorly based on customer feedback from using our parts and years of experience in the industry. Individual results will vary from each vehicle and modifications done prior to our performance module. If your vehicle shows any sign of not running properly or at peak performance, our module will not fix those problems. All issues should be addressed prior to installing our products. Our products are not intended to be used on vehicles equipped with aftermarket turbo/superchargers. It will not perform on vehicles equipped with Nitrous Oxide.

The use of this aftermarket product is at your own risk. By using this product you agree to release us, Rocket Chip, its owners, employees, and affiliates from all liability and/or damages you incur by using this product, including, but not limited to: damage, traffic violations, warranty issues, and theft.

Copyright and Trademark

Any unauthorized use of materials, text, graphics, or printed materials from rocketchip.com without prior written consent is a violation of copyright, trademark, and/or other applicable laws and could result in criminal or civil penalties.

Privacy Policy

Thank you for visiting our performance chip website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.

By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going-forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

NOTE:  The privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.


Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site (rocketchip.com) may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By email: info@chipyourcar.com
By Phone: 763.370.2746
We reserve the right to make changes to this policy. Any changes to this policy will be posted.